When water or fire damage strikes in the Dallas-Fort Worth area, you need more than a quick fix. You need a trusted partner. At Intensa Dry Mold & Water Restoration, based in Plano, Texas, we are that partner. As a locally owned and operated leader in water damage restoration and reconstruction, our mission is to restore your property and peace of mind with integrity, transparency, and professionalism.
We opened in February 2023, and a lot has changed since then. Our family-owned team is IICRC certified in water and fire damage restoration. Together, we bring over 20 years of combined experience, and we just earned a mold certificate from the Texas Department of Licensing and Regulation.
So let’s skip the brochure talk. Here’s who we are, what we carry, and how we work when your home is a mess.
Who’s on Our Restoration Team in Plano and DFW?
Our team is led by owner Elnard Khozha-Akhmedov, and the crew you’ll meet is a tight group of trained techs who work right here in the MetroPlex. Homeowners tend to remember them, too.
We’re a small crew on purpose. When you call, you’re not a ticket number. You’re a person with a soggy hallway and a lot of questions, and we treat you like one.
Being family-owned changes how a job feels. The person who answers your call actually cares how it turns out, because every job has our name on it.
What Tools and Training Does Our Restoration Crew Bring?
Our certified and highly skilled technicians are equipped with industry-standard tools (moisture meters, thermal imaging, industrial dehumidifiers, extraction systems) and trained to assess every hidden risk quickly, preventing mold and structural damage. That training follows the IICRC S500 standard for water damage restoration, the industry’s go-to guide for drying a building the right way.
Why Moisture Meters and Thermal Imaging Matter
Water is sneaky. It wicks up drywall, slips under flooring, and hides inside wall cavities long after the surface looks fine. A moisture meter tells us exactly how wet a material is. A thermal camera spots cool, damp areas behind walls and ceilings, no tearing things open required.
We saw this on a slow water heater leak in a Plano condo that quietly spread into two neighboring units. Mapping the moisture first let us pull out only what was truly soaked and leave the rest alone.
Drying Equipment That Does the Heavy Lifting
Once the standing water is gone, big dehumidifiers and air movers pull moisture out of the walls and floors. We take fresh readings every day and adjust the setup until the meters say we’re done, not until things just feel dry. The EPA’s guidance on mold and moisture boils it down nicely: control the moisture, and you control the mold.
How Fast Can Our Team Get to You in DFW?
With an average emergency response time of under 60 minutes, we’re ready to dispatch across DFW to begin mitigation fast. We answer the phone 24/7, even for those lovely 2 a.m. pipe bursts. Speed matters because water keeps moving, and every hour it sits, more drywall, flooring, and framing soak it up.
Not all water is the same, either. A leak from a clean supply line is pretty simple to handle. A sewage backup? Totally different animal. It calls for protective gear, containment, and a good disinfecting before anyone starts drying.
North Texas weather keeps us busy, too. Heavy spring rain, the occasional tornado, and January freezes that turn pipes into popsicles all send water where it doesn’t belong. If you’re curious how the first hour plays out, here’s what happens during an emergency restoration call.
From Your Call to a Dry Home: Tap Each Step
Step 1: You Call, Day or Night
Step 2: We’re On the Way
Step 3: We Find Every Drop
Step 4: We Stop the Spread
Step 5: We Dry It and Prove It
Step 6: We Help Put It Back Together
What Restoration Services Do We Handle Across Dallas-Fort Worth?
We specialize in water cleanup and mitigation, fire damage repair, reconstruction, and sewage cleanup, always working closely with insurance carriers on your behalf. Mold remediation is part of the lineup now, too, for homes and businesses alike. Here’s a quick look at what each service covers.
Not sure where the water is even coming from? We do leak detection too. We’ll track down whether the problem starts inside your walls or outside the house.
| Service | Common DFW Causes | What Our Team Does |
|---|---|---|
| Water Damage | Burst or frozen pipes, water heater leaks, appliance leaks, slab leaks | Extraction, moisture mapping, structural drying |
| Flood and Storm Damage | Heavy rain, roof leaks, window and door leaks | Water removal, cleanup, drying, disinfecting |
| Fire and Smoke Damage | Kitchen fires, smoke spread, water from firefighting | Soot and smoke cleanup, odor removal, dryout |
| Sewage Cleanup | Overflowing toilets, sewage or septic backups | Safe removal, cleaning, disinfecting |
| Mold Remediation | AC condensation, poor bathroom ventilation, attics, crawl spaces | Containment, removal, cleanup of affected areas |
| Reconstruction | Materials removed during mitigation | Drywall, flooring, and repairs to finish the job |
After the drying and cleanup wrap up, there’s usually still a hole where your drywall used to be. Our reconstruction services in Plano handle the rebuild. That means no hunting for a second contractor while you’re still catching your breath.
Why Do Homeowners, Plumbers, and Contractors Trust Our Team?
Above all else, we prioritize respectful, transparent communication and client education, so you know exactly what’s happening and why. We show you the moisture readings. We explain what has to come out and what can stay. And we keep your adjuster in the loop.
Free Inspections, No Guesswork
Every job starts with a free inspection or consultation. You’ll see the whole picture before any work begins. No pressure, no surprise sales pitch.
A Referral Partner Plumbers Can Count On
A lot of water jobs start with a plumber. They fix the broken pipe, and we deal with the wet mess it left behind. If you’re a plumber or contractor, here’s more on how plumbers and restoration pros work together to get clients back to normal faster.
Checklist: Questions to Ask Any Restoration Company (Yes, Even Us)
- ☐ Are your technicians IICRC certified?
- ☐ How fast can you get here, and do you really answer at 2 a.m.?
- ☐ Will you document moisture readings for my insurance claim?
- ☐ Is the first inspection free?
- ☐ Who will I talk to while the job is happening?
- ☐ Do any outside partners handle part of the work?
Need Restoration Help Anywhere in Dallas-Fort Worth?
At Intensa Dry Mold & Water Restoration, we’re not just restoration technicians. We’re your neighbors serving Plano and all throughout Dallas-Fort Worth. If you’re a homeowner, contractor, or plumber seeking a trusted referral partner, or you’re facing an urgent restoration need yourself, reach out today.
Give us a call at (972) 992-7331 any time, day or night, and ask about your free inspection. We’ll pick up. Then we’ll show up and walk you through every step.
Frequently Asked Questions About Our DFW Restoration Team
What should I do while I wait for your team to arrive?
If it’s safe, shut off the water at the main valve and turn off power to any wet rooms. Move valuables and electronics to a dry spot, take a few photos for insurance, and skip the household vacuum, since it isn’t built for water.
Is your team certified for mold work too?
Yes. Along with our IICRC certification in water and fire damage restoration, we hold a mold certificate from the Texas Department of Licensing and Regulation. We don’t offer lab mold testing, but our free inspection will show you where moisture and mold are hiding.
Will you work directly with my insurance company?
We will. We document the damage with photos and moisture readings, talk with your adjuster, and help keep your claim moving. Coverage always depends on your policy, so we’ll never promise what your insurer will pay.
Do you handle commercial properties, or just homes?
Both. We work on homes, offices, stores, and other commercial buildings across DFW. Businesses get the same 24/7 emergency response as homeowners.
